Quantifying my Self…

For long, we have been familiar with Drs. Norton and Kaplan’s Balanced Score Card (or its derivatives) that provides us with a quantified performance state of organizations, as well as, enable us to plan transformational initiatives with quantified goals.

Have you ever wondered what it would look like if, instead of an organization, we apply the same to our own selves, as individuals? Meditations in a few idle moments and this is what I felt it would look like and the tools I will use for the same…

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End Of A Genre In Literature

One of my favourite pastimes is to snuggle up to a book on a Sunday afternoon. After a late lunch, typical of Sundays, I lie down in a comfortable place and go through magazines, newspaper articles that my wife had found interesting and, of course, books. I have a vast range of topics – current affairs, historical, physics & mathematics, philosophy, religious books and novels / story books. Nowadays, I indulge in this pastime lesser than what I used to – reading up blogs instead.

But, it is not about reading habits I wanted to write, but about writing habits…

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Getting Into The Matrix…

Imagine driving on a dark, unlit part of a highway running through rural India on a moonless & starless night with no other vehicle, seemingly, in sight. Also imagine (imagination can be very powerful), that the road surface is smooth enough to allow you to speed up to a 120 kmph (75 mph). And, suddenly, in the beam from your headlight, you spot the vehicle in picture below, moving slowly in front of you, blocking the road!


You would be right to think that a serious accident can happen. The good news is that this is unlikely to happen. Here’s why… Continue reading

Community Satisfaction & Experience

One of my friends was talking about her child’s communication service preferences, which made an interesting conversation. She was talking about how her child, a teenager, chooses her plan, about the importance of SMS and data plan in their world. All these checked out logically – if I were a teenager in this era, I could visualise where these capabilities could come in handy (having two teenaged kids of my own).

However, the most irrational part happened when she started talking about how recently her child had changed operators. Apparently, there were no obvious benefits that could be gleaned out until it was found out that her child’s friends too had switched!

Of course, we laughed it out calling it peer pressure, along with the usual expression of concerns about imagined bad choices made under peer pressure. But it made me think…

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Emerging Mobile Services

Going over my curated feeds to check out on what opinions prevail about communication services, I came up on two seemingly unconnected news items. For me, it appeared like both the news items were about one common reality – your operator who has runs your mobile network is becoming less and less your mobile service provider!

Unless the operators take some drastic measures, they are likely to cease being addressed by the term “Service Providers” and would be referred to as “Carriers” only, in the future.

Let me explain why…

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From “Whenever” To “In The Moment”

Wishing all my friends and followers a very Happy and Prosperous 2013!


After the short break, I thought I will start with a post about how partying on New Year’s Eve has changed for me over the years. There is a very significant trend that I see, especially in the way people greet others wishing them luck in the New Year.

But first a look at New Year’s Eve past…

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Competing In Low ARPU Markets

I was recently involved in some discussions where we were talking about the challenges faced by operators in an emerging market. The market was characterised by very low ARPU levels making it difficult to put in place even a minimum level of IT infrastructure in a cost effective manner. To top it there were a number of challenges in operating the IT infrastructure.

With multiple trans-national operators in the market – lured by historic ties from the colonial era or by a genuine belief that the market challenges provide an opportunity – the demand for world-class IT solutions existed but was not feasible.

How could this operator meet these challenges? Although there is no silver-bullet for this problem, here are a few thoughts…

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