Quite often when interacting with the Executive Teams of Communications Service Providers, we come across titles like “Chief Technology Officer“, “Chief Information Officer” and “Chief Operations Officer” or some other variant that I would call a CxO.
It is amazing how the connectivity systems within a mobile network (Backhaul/Transport) have evolved over the last two decades – from 2G voice only services to our modern LTE world where even voice could be served through a packet switched network. Such evolution is always haphazard, driven by real-time traffic demands and ends up making the network messier and messier over time.
In Lewis Caroll’s masterpiece, Alice in Wonderland, there is a character called Cheshire Cat. The Cheshire Cat is a grinning cat who could disappear (become invisible) and reappear at will. Sometimes, the cat would disappear but would leave its “grin” behind.
I was recently in a Panel Discussion where we were debating what would be a future telco and what would be considered a good customer experience in those scenarios. I ended up speaking about Cheshire Cat…
Every business tries to improve its performance and deliver better value to its stakeholders. There is a plethora of technologies that are available today, using which organisations try to stay ahead in the race. But there is always the problem of deciding when a technology is good to invest in and if the investment will yield the desired business results.
Besides, in today’s world, there is a range of applications that have been created and used by Enterprises world-over. So, what is new that upcoming technologies will yield?
Many Service Providers have gone for managed services from third parties for operating their IT and Network. This enables them to defocus from non-strategic tasks and focus on strategic priorities of their business. However, care has to be taken to ensure that these purposes are really achieved. Continue reading →
Many of us are aware that Indian Service Providers had bid astronomical amounts to obtain 3G spectrum. However, the revenues from 3G services seem not commensurate to this. In fact, some people have started stating that 3G services in India have failed.
I feel that the operators are not trying enough to monetize their investment, although common sense would state that it is unlikely. Let me explain why…